- CLEAR
- Kahului, HI
- 03-01-2024
Job Description
We are looking for an Assistant Operations Manager to join our airport leadership team at CLEAR. Reporting to the General Manager, you will drive daily floor operations, ensuring top-notch security, customer service, and sales performance. This role demands a hands-on approach and the ability to thrive in a dynamic environment.
Key Responsibilities Include:
- Spend 80% of time on the customer-facing floor at the airport.
- Ensure adherence to CLEAR and TSA policies with the highest standards of security and integrity.
- Monitor and improve security, service, and sales during each shift.
- Lead shift briefings, debriefs, huddles, and manage schedule changes, breaks, and rotations.
- Coach, mentor, and train the team to achieve sales and service goals.
- Oversee asset control and device management, including troubleshooting as needed.
- Build strong stakeholder relationships representing CLEAR within the airport community.
- Manage incident responses and prevention.
- Participate in station management team meetings.
Ideal candidates will have:
- 1-2 years of leadership experience in customer-facing roles.
- Excellent interpersonal and communication skills.
- Ability to motivate, mentor, and influence others.
- Strong organizational skills to manage multiple priorities.
- Proficiency in daily technology use.
- Ability to pass a government background investigation.
- Capacity to stand/walk for extended periods.
- Compliance with policies and regulations.
- Flexible availability for non-traditional work schedules.
About CLEAR:
CLEAR is on a mission to create seamless, magical experiences for its vast membership and global partners. With innovative identity technology, we are reshaping daily interactions to be effortless and secure, whether at airports, stadiums, or on digital platforms. Joining CLEAR means being part of a transformative journey where every day feels like magic.
CLEAR is committed to accommodating individuals with disabilities or special needs. Please inform us if you require support during the application process or while performing your duties.