Data Center Operations Tech I

Job Description

The Data Center Operations Technician I position at Flexential is a critical role responsible for providing physical and Level II technical support to customers and resources in a 24x7x365 environment. This role requires in-depth knowledge of Facilities infrastructure, Windows operating systems, and PC troubleshooting. The ideal candidate should exhibit professional and technical competence while interacting with customers and internal resources, ensuring exceptional service delivery.

Key Responsibilities

• Provide timely resolution and escalation of Facility and customer issues.
• Maintain professionalism and high standards in data center operations.
• Troubleshoot and document technical issues using the Flexential ticketing system.
• Adhere to Flexential Support and Data Center policies and processes.
• Offer on-site support and escort for vendors and carriers.
• Assist in physical and logical installations of Flexential services.
• Ensure a clean and organized Data Center environment.
• Conduct Facilities Rounds and report relevant information.
• Manage shipping/receiving activities for customers and Flexential deliveries.
• Operate and oversee the Badge Access Security System.
• Collaborate with Critical Infrastructure Manager on specific tasks.
• Work with local management to maintain inventory levels.
• Perform other duties as assigned.

Qualifications

• Passion for delivering exceptional customer experiences.
• Proficiency in Windows and Microsoft Operating systems.
• Self-motivated and proactive.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and adherence to deadlines.
• 1 year of experience in an IT support environment preferred.
• AA, BS, or High School Diploma required.
• Network +, Security +, CCNA, Microsoft MCP or MCSA certifications desired.

Physical Requirements

• Ability to work at heights and climb ladders.
• Capable of working in cold environments.
• Able to handle heavy objects and maneuver pallet jacks.
• Experience in cabling installation.

Hourly Pay Range

• The estimated pay range for this position is $20.30 - $23.81 per hour.
• Actual pay is based on experience, location, and qualifications.

Benefits at Flexential

• Medical, Telehealth, Dental, and Vision coverage.
• 401(k), Health Savings Accounts, and Flexible Spending Accounts.
• Life and AD&D insurance, Short and Long-Term Disability.
• Flexible Paid Time Off and Employee Assistance Program.
• Wellness Program and Rewards and Recognition Program.

EEO Statement: Flexential is an equal opportunity employer.