Data Center Operations Technician I

Job Description

The Data Center Operations Technician I role at Flexential is a 24x7x365 position that involves providing physical and Level II technical support to customers. This position requires a strong understanding of Facilities infrastructure, Windows operating systems, PC troubleshooting, and management applications. The primary responsibilities include timely issue resolution, adherence to company policies, troubleshooting technical problems, and ensuring a professional presence during customer interactions.

Key Responsibilities and Essential Job Functions

• Provide resolution and escalation of Facility and customer issues.
• Maintain a professional attitude and conduct while on duty.
• Troubleshoot and document technical issues using a ticketing system.
• Follow company policies, processes, and procedures.
• Provide local access, escort vendors, and perform remote hands work.
• Support 24/7 operations and assist with installations of services.
• Maintain Data Center cleanliness and perform Facilities Rounds.
• Handle shipping/receiving and operate Badge Access Security System.
• Assist Critical Infrastructure Manager (CIM) and manage inventory levels.
• Perform other assigned duties as required.

Required Qualifications

• Passion for customer experience.
• Knowledge of Windows and Microsoft Operating systems.
• Self-starter with excellent communication skills.
• Attention to detail, commitment, and meeting deadlines.
• Preferably 1 year of IT Support experience.
• AA, BS, or High School Diploma.
• Network +, Security + CCNA desired; Microsoft MCP or MCSA preferred.

Physical Requirements

• Ability to climb ladders, work aloft, in cold temperatures, and lift heavy objects.
• Maneuver pallet jacks and install cabling.