- Flexential
- Las Vegas, NV
- 03-11-2024
Job Description
Company: Flexential
Position: Data Center Operations Technician I
Job Type: Full-time
Salary: $19.33 - $22.67 per hour
Location: Market-based 24x7x365 position
Description: The Data Center Operations Technician I at Flexential provides physical and Level II technical support to customers and resources. Responsibilities include troubleshooting technical issues, following data center policies and procedures, maintaining cleanliness, and ensuring a professional attitude. This role requires flexibility to work in a 24x7x365 environment and physical installations of services.
Responsibilities:
- Provide timely resolution and escalation of Facility and customer issues.
- Maintain professionalism while performing data center duties.
- Troubleshoot technical issues and document using the ticketing system.
- Follow policies, processes, and procedures.
- Provide local access and escort for vendors.
- Perform remote hands work for customers.
- Support 24/7 operations and work any shift.
- Assist with physical and logical installations.
- Maintain Data Center cleanliness.
- Perform Facilities Rounds and escalate information.
- Handle shipping/receiving and manage security access.
- Assist Critical Infrastructure Manager as needed.
- Maintain cabling and inventory levels.
- Perform other required duties.
- Passion for customer experience.
- Understanding of Windows and Microsoft systems.
- Self-starter with strong communication skills.
- Attention to detail and meeting commitments.
- Experience in IT support environment.
- Education: AA, BS, or High School Diploma.
- Network +, Security +, CCNA desired.
- Microsoft MCP or MCSA preferred.
- Physical requirements: climbing ladders, working aloft, lifting heavy objects.
- Operating pallet jacks and installing cabling.
Benefits
- Medical, Dental, Vision.
- 401(k), HSA, FSA.
- Life, AD&D, Short-term/Long-term disability.
- Flex Time Off, Leave of Absence.
- Employee Assistance, Wellness, Rewards Programs.
Safety Hazards: Chemical, Electrical, Ergonomics, Climb ladders, Mechanical lift, Noise, Temperature Extremes, Trip/Fall, Driving.
Flexential is an equal-opportunity employer, fostering an inclusive environment for all employees regardless of race, religion, gender, or other statuses.