Field Service Coordinator/Dispatcher

Job Description

We are ITECH Holding LLC, a trusted security solutions integrator specializing in custom security systems. Currently, we are seeking a reliable and efficient Field Service Coordinator/Dispatcher to join our team. In this role, you will be responsible for coordinating, scheduling, and routing Field Service Technicians across the U.S. to ensure operational efficiency, revenue optimization, and exceptional customer service.

Responsibilities

• Plan, route, and schedule technician trips to maximize revenue and meet customer expectations.
• Collaborate with internal teams and external contractors to ensure smooth operations.
• Serve as a primary scheduling contact for internal and external stakeholders.
• Build relationships to enhance customer satisfaction and retention.
• Utilize software to manage job scheduling efficiently.
• Identify and resolve scheduling roadblocks proactively.
• Track job progress and continuously improve planning processes.
• Perform additional tasks as needed.

Requirements

• Excellent communication, problem-solving, and interpersonal skills.
• Ability to work accurately and efficiently under pressure.
• Strong time management and organizational abilities.
• Capacity to thrive in a fast-paced team environment.
• Detail-oriented with a proactive and accountable work approach.
• Proficiency in Microsoft Office and strong multitasking skills.
• High school diploma or equivalent.
• 3+ years of dispatch or customer service experience.
• Knowledge of the security industry is advantageous.

Compensation

Salary: $65,000 - $75,000 yearly.