Front Desk Manager

Job Description

We are looking for a dedicated Front Desk Manager to lead our exceptional team at Renaissance Indianapolis North Hotel. As a Front Desk Manager, you will oversee the front desk operations to ensure top-notch guest satisfaction, employee morale, and profitability. Join us in creating unforgettable experiences for our guests!

Major Functions

• Supervise Guest Service Agents to deliver outstanding service.
• Maintain and enhance guest service programs to boost satisfaction and loyalty.
• Handle guest concerns professionally and efficiently.
• Ensure compliance with company policies and procedures.
• Monitor and maintain front desk area appearance and supplies.

Responsibilities

The ideal candidate should possess excellent customer service and leadership skills. Ability to handle customer inquiries, resolve conflicts, and manage computer systems effectively. Basic mathematical abilities and prior front desk and supervisory experience are preferred.