Lead Problem Management Specialist - CRM

  • Discover Financial Services
  • Riverwoods, IL
  • time-alarm-solid 03-02-2024

Job Description

We are looking for a Lead Problem Management Specialist to join Discover Financial Services. In this role, you will be responsible for managing the life-cycle of assigned Corporate Risk Management Problems, identifying root causes, and collaborating with various teams to resolve issues effectively. Your contributions will play a key role in maintaining risk and issue management processes to ensure a bright financial future for customers.


  • Manage the life-cycle and resolution of assigned Problems.
  • Coordinate actions to fix issues and implement preventative measures.
  • Monitor service level agreements and escalate issues when necessary.
  • Maintain problem inventory and documentation in ServiceNow.
  • Propose process improvements and mentor support specialists.

Required Qualifications

  • Associate’s degree in relevant field or 4+ years of related experience.

Preferred Qualifications

  • Bachelor’s degree in relevant field.
  • 1+ years of risk or people management experience.

Application Deadline

The application window for this position is expected to close on Mar-06-2024. Don't miss this opportunity to make a difference.


Base pay ranges between $75,500.00 to $127,900.00 with additional incentives based on eligibility and experience.


We offer paid parental leave, 401(k) plan, medical insurance, recognition programs, and more. Learn about our benefits at MyDiscoverBenefits.com.

Ready to join us? Apply now and be part of a customer-centric and inclusive workplace at Discover.