- Pella DFW & West Texas
- Grapevine, TX
- 03-06-2024
Job Description
Replacement Sales Consultant
Company: Pella DFW & West Texas
Job Type: Full-time
Salary: Competitive
Position Overview: The Replacement Sales Consultant at Pella is responsible for presenting the Pella Promise for a completely satisfying turn-key installation of replacement windows to homeowners. The role involves achieving individual sales goals through assertively presenting a compelling case for customers to choose Pella. The consultant must understand customer wants and needs and translate product offerings to match, striving for a first-time close and delivering effective follow-up. The role requires proactively seeking out new referrals through customer relationship networking to ensure a 100% Very Satisfied customer experience every time.
Responsibilities/Accountabilities:
- Achieve individual sales and customer satisfaction goals and objectives.
- Effectively present Pella solutions to customers by executing the Pella Replacement Sales Process during in-home consultations.
- Strive to close the sale during all customer interactions.
- Ensure accurate quotes and orders following company sales processes.
- Respond to customer concerns and engage sales support resources to achieve first-time resolution on all issues.
- Maintain exceptional expertise on products/services relating to Pella's customers and the competitive landscape.
- Conduct after-sale follow-up with customers and develop lead and referral generation.
- Actively represent Pella at company-sponsored events, home shows, and product discussions/presentations.
Skills/Knowledge:
- Build value and close sales effectively.
- Relate to a variety of customers, balancing poise, integrity, and service mentality.
- Work collaboratively with team members and customers.
- Adapt to changing processes and priorities.
- Demonstrate a strong work ethic and flexibility.
- Utilize strong problem-solving skills and attention to detail.
Qualifications:
- Bachelor's degree or related experience.
- Ability to manage multiple tasks and prioritize responsibilities.
- Proficiency with Microsoft Office and technology tools.
- Excellent communication and customer service skills.
- Ability to travel locally.