Social Media Content Moderator- Work On-site

Job Description

We are seeking a Social Media Content Moderator to join our team at Teleperformance USA, based on-site at our Port Saint Lucie, Florida location. As a Social Media Content Moderator, you will be responsible for moderating user-generated content to ensure it aligns with community guidelines, providing a positive social experience for all users. Your role will involve reviewing, classifying, and eliminating sensitive content while maintaining accuracy and quality standards.

Responsibilities

• Review user-generated content to ensure compliance with community guidelines.
• Participate in regular training to stay updated on correct policies.
• Classify and eliminate sensitive content according to client parameters.
• Investigate and resolve complex content issues within designated timeframes.
• Ensure confidentiality and proper handling of customer information.
• Stay informed about workflow changes, operational guidelines, and policy updates.

Requirements

• Experience navigating internet websites and social media platforms.
• Strong spelling, grammar, and reading skills.
• Emotional intelligence, resilience, and attention to detail.
• Flexibility to adapt to changing business needs.
• Logical problem-solving skills and ability to work varying shifts.
• Familiarity with Windows operating systems and multitasking.
• Ability to type 25 words per minute and high school diploma or equivalent.

Preferred Qualifications

• Prior experience in social media content moderation.
• Consistent work history and excellent communication skills.

Benefits

• Paid Training.
• Competitive Wages.
• Full Benefits Package (Medical, Dental, Vision, 401k).
• Paid Time Off.
• Employee wellness and engagement programs.