Front Desk Supervisor Full Time

Job Description

We are looking for a dedicated Front Desk Supervisor to join our team at Hilton Garden Inn Greenbelt. The Front Desk Supervisor plays a crucial role in ensuring excellent guest satisfaction by supervising front desk team members, responding to guest inquiries and concerns, and maintaining a professional and courteous demeanor.

Responsibilities

• Provide outstanding customer care and maintain a friendly and professional attitude.
• Respond to guest inquiries and complaints promptly and efficiently.
• Supervise daily shift processes to ensure adherence to standard operating procedures.
• Train and direct front desk staff, resolving issues and maintaining quality service.
• Coordinate with other departments to enhance guest experience, including housekeeping and reservations.
• Handle billing instructions accurately and process payments diligently.
• Ensure safety and security procedures are followed, reporting any suspicious activity.
• Participate in hotel committees, budgeting, and forecasting activities.
• Maintain front desk supplies and equipment for optimal functionality.

Requirements

• Prior experience as a Front Desk Representative or Cashier, with supervisory experience preferred.
• Bachelor's degree preferred; High School diploma required.
• Proficiency in Microsoft Office applications like Excel and Word.
• Ability to stand for long periods, lift up to 40 pounds, and adapt to varying work schedules.
• Commitment to ethical behavior and adherence to company Code of Ethics.

Work Environment

This position requires a working supervisor in a hotel environment, with some office work. Evening, weekend, and holiday shifts may be necessary.

Evaluation Criteria

Employee evaluation will be based on performance, attendance, courtesy, compliance with policies, and initiative.

Benefits

• Competitive salary.
• Health and wellness benefits.
• Opportunities for growth and development.
• Dynamic and engaging work environment.