Housekeeping Manager

Housekeeping Manager

We are looking for a meticulous Housekeeping Manager to supervise the cleanliness and appearance of all guest rooms and public areas at Holiday Inn and Suites Gateway. As the Housekeeping Manager, you will oversee personnel in the department, ensure adherence to company standards, and handle all housekeeping-related matters efficiently.

Overview of Duties and Responsibilities

• Create assignments and daily plans for housekeeping staff.
• Supervise and monitor Room Inspectors, Room Attendants, Houseman, Laundry, and Night Houseman.
• Interview, hire, train, schedule, and assign duties to department personnel.
• Handle guest complaints and maintain inventory of department supplies.
• Supervise testing of new products, communicate maintenance needs, and ensure room inspections.
• Coach, counsel, motivate, and train staff for service excellence.
• Conduct monthly departmental meetings and maintain safety standards.

Requirements

• Extensive knowledge of hotel housekeeping and cleaning techniques.
• Detail-oriented in room inspections.
• Teamwork-oriented and able to lead and manage staff effectively.

Educational Background and Experience

High school diploma required; 3 or more years of hotel operations experience preferred.

Language and Reasoning Skills

Proficient in English - reading, writing, and verbal communication.

Computer Skills

Proficiency in software programs such as Microsoft Word, Excel, Outlook, and Office 365.

Physical Demands

Ability to meet the physical requirements of the job, including lifting weights and standing for extended periods.

Work Environment

Adaptability to stressful environments, effective communication, and ability to handle guest interactions.